Refund Policy

Thank you for shopping at Optivision. We value your satisfaction and strive to provide you with the best online eyewear shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it, including the original packaging, case, and cleaning cloth.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you would like to exchange your item for a different frame size, colour, style, or lens prescription, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Custom-made or prescription lenses cut to your specific prescription
• Gift cards
• Contact lenses that have been opened
• Items showing signs of wear, damage, or misuse

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label or cover the return shipping cost.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at info@optivision.lk. We are here to assist you and ensure your shopping experience with Optivision is enjoyable and hassle-free.